FAQ
Welcome to our FAQ section. Here you will find answers to the most common questions about our products, purchasing process, shipping, and much more. If you can't find the answer you're looking for, don't hesitate to contact us directly at info@classicocomo.com.
1. What are the requirements to place an order on CLASSICO COMO?
CLASSICO COMO is a B2B e-commerce site, exclusively for retailers, distributors, and other businesses with a VAT number. To place an order, you must register with a valid business account.
2. Is there a minimum order requirement?
Yes, the minimum order amount is €200. Orders that do not meet this threshold will not be accepted.
3. What payment methods are accepted?
Currently, we only accept payments via bank transfer. The bank details for the transfer will be provided via email after order confirmation. Shipping will begin only after we receive the full payment.
4. How can I check product availability?
Product availability is displayed directly on the product pages. However, if you need to order quantities exceeding the available stock, we invite you to contact us via our contact form. We will be happy to assist you in finding a solution.
5. How long will it take to receive my order?
Delivery times vary depending on the destination and product availability. Typically, orders are processed and shipped within 3-5 business days after payment confirmation. You will receive an email with shipping details and tracking information once your order has been shipped.
6. Do you offer international shipping?
Yes, we ship our products internationally. Shipping costs will be calculated at checkout based on the order's destination. Please note that any customs duties or import taxes will be the responsibility of the customer.
7. Can I track my order?
Yes, once the order has been shipped, you will receive an email with the tracking number and a link to monitor the shipping status.
8. Can I return a product?
We accept returns only for defective products or items that do not match the original order. If you receive a defective product, please contact us within 7 days of receiving the goods. Products must be returned in their original packaging and in unused condition.
9. Can I modify or cancel my order?
If you wish to modify or cancel your order, please contact us as soon as possible. Once the order has been shipped, no changes or cancellations can be made.
10. How do I register on the site and create an account?
To create an account, click on “Register” at the top right of the website and fill out the form with your company details. Once registered, you will receive a confirmation email, and you can access your account to place orders and view your transaction history.
11. Can I access special prices or discounts for large orders?
Yes, we offer customized pricing for bulk orders. If you're interested in a large supply, please contact us directly to discuss special conditions and personalized pricing at this link: https://classicocomo.com/pages/contact.
Didn't find the answer you're looking for?
If you didn't find the answer to your question, please write to us directly at info@classicocomo.com or use our contact form in the Contact section. We’ll be happy to assist you.
